Queuing Model Excel 2.0

"Queuing Model Excel" snapshot

Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.

Software information
Platform:
Windows 7/Vista/XP/2000/95/98
Publisher:
David Morcom
Price:
$27
File size:
193 Kb
Date added:
March 11, 2009
Screenshot:
Product page:
Description from the Publisher
Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction).
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