Call Center Manager 8.5.2

"Call Center Manager" snapshot

Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer

Software information
Platform:
Windows 7/Vista/XP/2000/Server
Publisher:
Voicent Communications
Price:
Freeware
File size:
367 Kb
Date added:
November 29, 2012
Screenshot:
Product page:
Description from the Publisher
Call Center Software to automatically measure and adjust the pace of outbound calls; ensures Agent efficiency is maximized while strict FTC limitations on Dropped and Abandoned-Calls rates are honored. Allows quick and easy monitoring, recording and live-call whisper coaching to provide fast and highly effective training and supervisory feedback for new agents. Program tracks, collects, and reports call volume, agent, and campaign performance.
Users reviews & testimonials

This software is not reviewed yet.

Other downloads from this publisher

PC to Phone Auto Dialer Telephone Voice Recording Broadcast. Ideal for telephone notifications, reminders, marketing, political campaign promotion, emergency notification and more. Spreadsheet interface makes it easy to create or import phone list.

Predictive dialer and semi automatic dialer for telemarketing campaign. Predictive dialing supports VOIP through Skype and remote agents. Automatic dialing can play audio messages, transfer calls, and record conversations, all by the press of a key.

Free email marketing software - Send personalized emails to thousands of people and automatically manage email list by checking bounced or unsubscribe emails. Ideal tool for company newsletter. Visit Voicent Facebook page to get free license key.

Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations

CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions: phone, text message, email, and social media. With Dashboard, agents can deliver a superior customer experience with your organization.