Call Center Manager 8.5.2

"Call Center Manager" snapshot

Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer

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Software information
Platform:
Windows 7/Vista/XP/2000/Server
Publisher:
Voicent Communications, Inc
Price:
Freeware
File size:
1.73 Mb
Date added:
November 29, 2012
Screenshot:
Product page:
Description from the Publisher
Call Center Software to automatically measure and adjust the pace of outbound calls; ensures Agent efficiency is maximized while strict FTC limitations on Dropped and Abandoned-Calls rates are honored. Allows quick and easy monitoring, recording and live-call whisper coaching to provide fast and highly effective training and supervisory feedback for new agents. Program tracks, collects, and reports call volume, agent, and campaign performance.
Users reviews & testimonials

This software is not reviewed yet.

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