Description from the Publisher
These products are inherently best choice for over 521 million Skype users who want to use Skype as their business communication platform. The major enhancements in this version include: Call Recording Management on Server All the calls recorded by the agents are available on the server side also. This feature is for the administrator to monitor the calls recorded by all agents. Text to Speech for Prompt Generation Text to speech provides facility to generate custom voice prompts which can be used while creating projects. Asset Management Agents Management, Group Management, Friends management Enhanced Voicemail Management Enhanced Recorded Call Management Enhanced Call History Management Enhanced Line Management Enhanced facility to export the reports as a CSV file. Multiple Project Activation Using the Unite Call Center/PBX feature multiple projects can be activated at same time. The calls will be routed automatically as per attached line to the project which will allow for playing different prompts to the users as per the dial in number. Multi Level Extension Unite Call Center/PBX now provides facility to create multi level extensions. Using this feature we can assign same extension at different level to handle the calls as per requirement. MySQL Database storage for project data Version 2.0 of Unite Call Center/PBX uses MySQL to store project data and all settings.