Description from the Publisher
Comprehensive email response management and archiving software. Administer defined routing rules allow in coming emails to be automatically handled and routed to the appropriate agent groups for prompt attention. Administer defined agent rights determine scope of availability of features that include the ability to view messages, view complete history of each message, view history of each contact, search for any message or messages with common search parameters. Standard response libraries help companies deliver consistent messages to all customers. MailFlow also includes features that allow for alerts when unanswered emails have reached defined volumes or response time limits.