Queuing Model Excel 2.0

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Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction).

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Define your staff roster schedules and calculate your wage costs with ease. A base wage and up to six additional wage loadings are definable while Department, Area and staff can be configured to suit almost any business strucure and size.

Build a roster to your specifications, allocate staff automatically, and generate a printable roster, all at the click of a button. Compact and user friendly with default values for ease of use. Full operational instructions.

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