CRM Dashboard 9.0.5

Software information
Platform:
Windows 7/Vista/XP
Publisher:
Voicent Communications, Inc
Price:
Freeware
File size:
1.73 Mb
Date added:
April 10, 2014
Screenshot:
Product page:
Description from the Publisher

Overview

With Release 9.0.1, Voicent introduced Voicent Dashboard, a unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and integration with business process seamlessly, Dashboard enables agents to deliver superior customer experiences for your organization.

Features Of Voicent Dashboard

  • Fully integrated with Voicent CRM, agents are able to manage customer CRM records directly in Dashboard
  • Fully integrated with Call-scripting
  • Embedded browser that can automatically convert phone numbers to click-to-call buttons
  • Includes a dialpad that can transfer, hold, park, record, and play audio during calls.
  • Includes a special window for entering call notes with buttons and dropdown box for quick call disposition.
  • Visually displays incoming call ACD queues.
  • Easily schedule for customer callbacks, with automatic call back reminders.
  • Fully integrated with Voicent FlexPBX for direct outbound dialing and voicemail
  • Allows integration and customization with 3rd party services and software such as Salesforce.com, SugarCRM, ZohoCRM, and MySQL.

Integrated with Salesforce

Salesforce has be seamlessly integrated into the Voicent Dashboard for an effortless experience. Customer contact information will automatically get created in the crm, or updated as neccessary.

Integrated with SugarCRM

SugarCRM has be seamlessly integrated into the Voicent Dashboard for an effortless experience. Customer contact information will automatically get created in the crm, or updated as neccessary.

Integrated with ZohoCRM

ZohoCRM has be seamlessly integrated into the Voicent Dashboard for an effortless experience. Customer contact information will automatically get created in the crm, or updated as neccessary.

Users reviews & testimonials

This software is not reviewed yet.

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