If you are looking for a means to reduce costs and improve call quality during peak hours in the call center you are managing, then chances are that you are looking for a solution that can simplify the way your staff makes the necessary phone calls.
AsteriskPhoneAgent is a piece of software that allows you to perform telephone operations directly from your computer while enabling you to effectively manage your database at the same time.
Make calls easily by using a customizable contact list that is displayed on your PC monitor. Now you can find the necessary contact in no time.
When you receive a call, the information about the caller is automatically displayed on your monitor provided that the caller is registered in the contact list. Otherwise you can add a new contact in one click.
Contact Lists synchronization
Contact Lists are synchronized from the server installed on your network. Multiple users can share common contact lists.
You can make calls directly from Asterisk Phone Agent. For a call to originate from your Asterisk PBX, first call your phone, and then answer the dialed number.
You can view your incoming and outgoing call history. Among other things, you can check the date and time, duration, and destination of each call.
Each time a conversation starts, operation buttons are automatically displayed on your PC monitor for various telephone functions, such as transferring a call, holding a call, and making a conference call.
APA requests the URL from the server and opens that URL in your browser. The URL is based on the received Caller ID, the caller's phone number, and the user's phone number. The URL can be opened on an incoming call, or after the call has been answered.
This software is not reviewed yet.